Refund policy
At Navaila, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Contact Us First: Before returning any item, please contact our customer support team at info@navaila.com to initiate the return process. We will guide you through the steps to ensure a smooth return experience.
- Return Window: We accept returns within 14 days of the delivery date of your order.
- Condition of Items: Items must be returned in unused and undamaged condition, unless they were received damaged. Products that show signs of use or damage cannot be accepted.
Damaged Items
If you received a damaged item, please contact us immediately at info@navaila.com. Kindly provide pictures of the damaged product and packaging to help us resolve the issue quickly.
Refunds
- Once we receive and inspect the returned items, we will issue a refund within 5 business days.
- You will receive a confirmation email once your returned items are received and your refund has been processed.
- Please note that the original shipping costs are non-refundable.
Return Shipping Costs
- Customers are responsible for covering the return shipping costs, unless the item was received damaged or defective.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
For any further questions or assistance, please don’t hesitate to contact us at info@navaila.com. Thank you for choosing Navaila!