Shipping policy

Number Information
1. Order Processing
2. Shipping Options and Delivery Times
3. Shipping Costs
4. Order Tracking
5. Customs, Duties, and Taxes
6. Incorrect Address
7. Lost or Delayed Shipments
8. Questions About Shipping


1. Order Processing

  • Orders are processed within 2-3 business days after payment is confirmed. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Options and Delivery Times

We offer the following shipping options (please note that standard and express shipping refers to orders placed to the UK):

  • Standard Shipping: Estimated delivery within [1-2 business days].
  • Express Shipping: Estimated delivery within [3-5 business days].
  • International Shipping: Estimated delivery within [5-12 business days], depending on the destination country.

Delivery times are estimated and may vary due to unforeseen circumstances such as customs delays, weather, or courier issues.

3. Shipping Costs

Shipping fees are calculated at checkout based on the shipping method selected and your location.

4. Order Tracking

Once your order is shipped, a tracking number will be emailed to you. You can use this number to track your order’s status through the carrier’s website.

5. Customs, Duties, and Taxes

For international orders:

  • Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. These charges are determined by your local customs office and are outside of our control.

6. Incorrect Address

Please ensure all shipping information is accurate before placing your order. We are not responsible for orders delivered to incorrect addresses provided by customers. If you notice an error in your address, please contact us immediately at info@navaila.com.

7. Lost or Delayed Shipments

While we strive to meet delivery estimates, delays may occur due to circumstances beyond our control. If your shipment is significantly delayed or lost, please contact us, and we will work with the carrier to resolve the issue.

8. Questions About Shipping

If you have any questions about our shipping policies or need assistance with your order, please contact us at: